Daily personal care
Discuss dressing, hygiene, meals, mobility, and other daily tasks within an assessed and authorized home care plan.
OPWDD QUESTIONS · CHILDREN’S HOME CARE · NYC
OPWDD questions?
Home support for your child.
Already have a care manager, or just starting with OPWDD? Talk with Heritage about your child’s daily personal care needs, family routines, and the next steps for a home care conversation.
Use your own contact details. Keep your child’s name, diagnoses, insurance identifiers, and records out of this general inquiry.
NYS licensed home care agency
Clinician-founded
Brooklyn · Queens · Manhattan · Bronx · Staten Island
START WITH EVERYDAY LIFE
Tell us where support is needed.
Familiar routines
Talk with intake about communication style, preferred language, household routines, and your family’s role in daily care.
A connected team
Clarify the home care role alongside existing nursing, therapy, school, and care management supports.
Specific services, provider participation, assessments, payment, authorizations, staffing, and timing require individual confirmation. A request does not confirm services or a care start.
Read the full children’s care guidance →YOUR OPWDD STARTING POINT
Already connected, or just beginning?
We have a care manager
Ask your care manager to discuss the requested home care role with Heritage and how it fits alongside your child’s existing Life Plan. Your care manager remains responsible for care management.
Care managers: request an intake callback →We are new to OPWDD
Start with official program information. OPWDD determines program eligibility and authorizes OPWDD services. Program eligibility does not confirm a Heritage care arrangement.
OPWDD Information Line: 1-866-946-9733Official OPWDD Front Door information ↗We have a home care question
Speak with Heritage about the general support, borough, language, and schedule you are exploring. Ask intake for the appropriate referral channel before sharing records.
Request a family conversation →A SIMPLE FIRST CONTACT
Your family’s questions.
Review your own contact details before sending. A confirmation and reference appear only after the request is saved.
What is OPWDD, and where do we begin?
OPWDD is New York State’s Office for People With Developmental Disabilities. If your family is beginning the process, start with official OPWDD Front Door information. Heritage can discuss the home care support you are exploring; this website form is not an OPWDD eligibility application.
What should I put in the form?
Use your own name, callback number, and contact preferences. You may choose “Children’s support / OPWDD” as a general care interest. Do not enter your child’s name, diagnoses, insurance identifiers, or medical documents.
Does an OPWDD approval mean care can start?
No. Program eligibility and a confirmed Heritage care arrangement are separate. The requested service, provider participation, assessments, payment, authorization, and staffing must be confirmed individually.
What should I prepare for the intake conversation?
Have your borough, preferred language, general daily support needs, requested schedule, and whether a care manager is involved in mind. Ask intake how required documents should be shared.
Can a care manager use this family form?
Professionals should request a professional callback with their own work details and organization, or review the referral process. Call before sending patient information or clinical records.