Health plans & care managers
Discuss current plan participation, the requested service and authorization, assessment status, language, and schedule. Clarify the care manager’s next action.
Explore payment pathwaysFOR HOSPITALS, HEALTH PLANS & CARE MANAGERS
Home care referrals
for New York care teams.
Discuss service fit, authorizations, staffing, and the next steps with Heritage intake. Website requests are for professional contact; call before sending patient information or clinical records.
Brooklyn · Queens · Manhattan · Bronx · Staten Island. Service arrangements are confirmed individually.
NYC HEALTH + HOSPITALS
South Brooklyn Health
A home care partnership in our community.
THE RIGHT CONVERSATION FOR YOUR TEAM
Clear roles. A coordinated next step.
Start with a general service question. We’ll work through the requested home care role and what needs to be confirmed.
Информация для специалистов на русском языке →Hospitals & medical offices
Coordinate the planned transition, required orders or assessments, responsible providers, and proposed timing. Confirm service acceptance and staffing with intake.
Hospital-to-home planningWaiver service coordinators
Confirm the specific program, approved service plan, requested Home and Community Support Services (HCSS) or aide tasks, authorization, and communication contacts.
NHTD & TBI questionsCHHAs & community partners
Clarify the requested aide support or coordination arrangement and which agency is responsible for each service. Heritage’s LHCSA license is distinct from CHHA certification.
Discuss the requested arrangementA PRACTICAL REFERRAL PATHWAY
A clear handoff, in three steps.
Start with service fit
Call with the general service request, borough, language, requested schedule, and proposed timing.
Confirm the referral process
Clarify required assessments, orders, payment, and authorizations. Ask intake for the appropriate channel before sharing records.
Verify the actual start
Confirm accepted services, staffing, schedule, and the contact for changes. Identify the next action for each provider involved.
A website inquiry or proposed discharge date does not confirm service acceptance, coverage, authorized hours, or a caregiver start. Required arrangements and availability are reviewed individually.
BEFORE YOUR INTAKE CONVERSATION
Have the planning details ready.
- Your professional role and callback number
- The general service request and borough
- Requested schedule and proposed timing
- Applicable plan or program and authorization status
- Which team is responsible for each next action
A LITTLE CLARITY BEFORE YOU REFER
Questions about the process?
Call intake to talk through your specific service request and the next action for your team.
Can I send patient records through this website?
The professional callback form collects your own work contact details and organization. Keep patient names, diagnoses, insurance identifiers, and clinical attachments out of website inquiries and ordinary email. Call intake to confirm the appropriate referral channel before sharing records.
What should a care manager confirm?
Discuss the specific plan or program, requested service, assessment and authorization status, language, schedule, and responsible providers. Service acceptance and staffing are reviewed individually.
Does a proposed discharge date confirm a care start?
A proposed date is a planning detail. The service arrangement, required documents and approvals, and staffing must be confirmed with intake before a start is arranged.
Can a family contact Heritage directly?
Yes. Families can call 718-750-3550 or request a family callback using their own contact details. Our team will discuss general support needs and the next steps.
A CLEAR NEXT STEP FOR CARE TEAMS.
Let’s coordinate the next step.
Discuss the home care request and the appropriate referral pathway with Heritage intake.