OUR MISSION & VALUES

Whole-person care.
Grounded in our values.

The principles behind our care, our relationships, and our commitment to the people and communities we serve.

Explore our values
HERITAGE HOMECAREMISSION & VALUES

OUR MISSION

Care with purpose.
Values we live by.

At Heritage Homecare Services, our mission is to ensure a better quality of life, both for our elderly clients and their families, by providing dependable and affordable care at a moment’s notice. We are a trusted and respected organization that takes a responsible role in supporting our clients and their families, our employees, and our community.

We believe that holistic wellness—addressing the physical, emotional, social, and spiritual well-being of every individual—is achieved through compassionate, ethical, and person-centered care. Our values guide our daily decisions, our relationships with those we serve, and our commitment to quality and compliance.

Heritage Homecare ServicesFor our clients. Our families. Our community.

SIX VALUES. ONE PERSONAL COMMITMENT.

Principles made personal.

Our definitions describe what each value means. The examples illustrate how it can guide everyday care.

HERITAGE VALUE / 01

Integrity

DEFINITION

Acting consistently with honesty, fairness, and strong moral principles—doing the right thing, even when no one is watching.

Example in practice

A nurse documents care accurately and reports a medication error immediately, prioritizing patient safety and transparency over convenience.

HERITAGE VALUE / 02

Sincerity

DEFINITION

Demonstrating genuine care, empathy, and commitment in every interaction—with patients, families, and colleagues.

Example in practice

A home health aide takes time to truly listen to a client’s concerns about loneliness and helps arrange a call with their family, showing heartfelt attention beyond task completion.

HERITAGE VALUE / 03

Honesty

DEFINITION

Communicating truthfully and openly in all matters, from clinical documentation to family updates and regulatory reporting.

Example in practice

The Coordination Supervisor informs a family about a scheduling delay and offers immediate solutions rather than making excuses or withholding information.

HERITAGE VALUE / 04

Authenticity

DEFINITION

Bringing one’s true self to work and fostering an environment where both employees and clients feel safe to express their needs, preferences, and individuality.

Example in practice

A personal care aide encourages a patient to incorporate their cultural practices into their care plan, supporting a sense of identity and trust.

HERITAGE VALUE / 05

Respect

DEFINITION

Treating all individuals—patients, families, staff, and community partners—with dignity, kindness, and appreciation for their unique perspectives and backgrounds.

Example in practice

A staff member greets each client by name and ensures privacy during personal care, recognizing each person’s right to dignity and respect.

HERITAGE VALUE / 06

Compassion

DEFINITION

Showing deep awareness of others’ experiences and responding with empathy, kindness, and a desire to alleviate discomfort or distress.

Example in practice

When a patient expresses grief, the aide takes a few extra minutes to sit with them, listen, and offer comfort—demonstrating care beyond their clinical duties.

BODY. MIND. SPIRIT.

Holistic Wellness
in Practice

Together, these values guide us in providing holistic care that honors the whole person—body, mind, and spirit. By living these principles daily, we create a culture of trust, healing, and excellence that supports our patients, our team, and our community.

YOUR FAMILY. OUR PERSONAL COMMITMENT.

Let’s find the right next step.

You don’t have to figure it all out alone. Our team is here to listen.

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