EVERYDAY ASSISTANCE
Personal care
Home health aides (HHA) and personal care aides (PCA) help with daily routines within the assessed and authorized care plan.
- Bathing, dressing, and grooming
- Meals, movement, and household routines
HOME CARE OPTIONS · NEW YORK CITY
Explore home care
across New York City.
Compare personal care, nursing support, and private-pay arrangements. Start with the support your family is exploring.
718-750-3550Brooklyn · Queens · Manhattan · Bronx · Staten Island. Services, payment arrangements, and staffing are confirmed individually.
START WITH THE SUPPORT YOU NEED
Understand your care options.
Use these starting points to discuss everyday support, nursing needs, or paying directly for care. The team will confirm the specific service arrangement with you.
ASSESSMENT & COORDINATION
Nursing support
Discuss registered nurse (RN) assessments, care planning, teaching, and coordination around the home care arrangement.
- Assessments and care planning
- Teaching, aide supervision, and coordination
PAYING DIRECTLY
Private-pay care
A payment arrangement for home care around your family’s requested support and schedule.
- Discuss personal care and daily routines
- Confirm current rates and service terms
START WITH WHAT YOU KNOW
Your next step,
made simpler.
Three short steps will help you prepare for a conversation with Heritage. No medical information is needed.
Not sure of an answer? That’s okay.
We’ll work through it together.
Start with a conversation.
You can call Heritage or browse care options without completing this finder.
Step 1 of 3
YOUR NEXT STEP
Let’s talk about your options.
Browse all care optionsOur intake team can discuss availability, any assessment needs, and the right payment pathway. Your answers are a starting point, not an eligibility decision.
Call 718-750-3550 ↗Request a callback →Prepare an email inquiry →The email option opens a draft in your email app. To send contact details directly to Heritage’s inbox, choose Request a callback.
UNDERSTAND THE PAYMENT PATHWAY
Know what to ask before care begins.
Care needs, payment, and service approval are part of the same conversation. Ask intake and your plan which next steps apply to your situation.
Medicaid & managed care
Discuss your exact plan or program and Heritage’s current participation. Eligibility, covered services, and authorized hours are determined through the applicable program or health plan.
- Ask about assessments and required authorizations.
- Confirm the approved service and requested schedule.
Private-pay charges
Request the current written rates and service terms for the care you are considering before agreeing to services.
- Ask about applicable minimums, assessment charges, and fees.
- Review billing and cancellation terms.
A CLEARER FIRST CONVERSATION
Questions from families.
Call 718-750-3550 to talk through your support needs, location, and next steps.
How do I get started?
Call 718-750-3550 or request a callback. Our intake team will discuss your needs, location, payment options, and the next steps for an assessment.
Does Heritage serve my neighborhood?
Heritage serves all five New York City boroughs: Brooklyn, Queens, Manhattan, the Bronx, and Staten Island. Tell us your ZIP code, preferred language, and schedule so the team can confirm availability.
Can you help me understand Medicaid home care?
Our team can explain the intake process and help you navigate Medicaid-related questions. Eligibility, covered services, and authorized hours are determined through the applicable program and health plan; they are not guaranteed by a website screening.
Where can I find private-pay costs?
Call 718-750-3550 to request current hourly or daily charges. Ask for written details of applicable minimums, assessment charges, additional fees, billing, and cancellation terms before agreeing to care. Read service and charge information.
Can I request a caregiver who speaks my language?
Yes. Let us know your preferred language, care schedule, and location. We consider these preferences when discussing caregiver availability. A specific match must be confirmed by our team.
YOUR FAMILY. OUR PERSONAL COMMITMENT.
Let’s discuss the support your family needs.
Talk with Heritage about care options, payment questions, and the next step for your situation.