Verify the agency
Review the agency’s New York State profile. Ask about the services it provides and whether those services fit the support you need.
Discuss communication
Ask whom your family should call with questions, schedule changes, or concerns, and how communication works outside regular office hours.
Talk about caregiver fit
Discuss language, location, schedule, and continuity preferences. Ask how caregiver availability and assignments are confirmed.
Understand how care begins
Ask about assessments, required orders, payment arrangements, authorizations, and the steps that must be completed before a start date can be confirmed.
Review Heritage’s services and licensed service area and patient rights and complaint information as you compare your options.
General planning information. Individual services, coverage, and care arrangements must be confirmed with the appropriate agency, clinician, and health plan. Updated October 2026.
← All family resources